Job Description
Join ConnectSphere Solutions as a Remote Customer Service Specialist and experience the freedom of flexible hours while making a meaningful impact! We're seeking passionate professionals in the Atlanta area to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. Perfect for work-life balance seekers who thrive in autonomous roles.
What We Offer:
- Flexible scheduling with core hours (9 AM - 3 PM EST)
- Full remote work setup allowance
- Health, dental, and vision benefits
- Professional development stipend
- Paid time off and company holidays
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams to escalate complex cases
- Meet performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Participate in quarterly training and team meetings
Qualifications
- 2+ years customer service experience
- High school diploma or equivalent; bachelor's preferred
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Exceptional written/verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Experience with remote work tools (Zoom, Slack, Asana)