Job Description
Join CommunityGuard Solutions as a Remote Chat Moderator and help shape vibrant online communities from the comfort of your home. We're seeking detail-oriented professionals to maintain safe, engaging digital spaces while working remotely with our Milwaukee-based team. Enjoy flexible hours and the opportunity to develop valuable communication skills while protecting user experiences across our global platforms.
Responsibilities
- Monitor live chat channels and forums in real-time to ensure compliance with community guidelines
- Respond to user inquiries, resolve conflicts, and escalate issues appropriately
- Document moderation actions and generate weekly performance reports
- Collaborate with content teams to identify emerging trends and policy gaps
- Train new moderators on platform-specific protocols and best practices
- Participate in cross-functional projects to enhance community safety features
Qualifications
- 1+ years of experience in online community moderation or customer support
- Exceptional written communication with neutral, professional tone
- Proficiency with moderation tools (e.g., ModTools, Discord, Zendesk)
- Ability to work independently with minimal supervision in remote setting
- Strong conflict resolution and de-escalation skills
- Available to work flexible shifts including weekends/evenings
- High school diploma or equivalent; relevant certifications preferred