Job Description
Join Omaha Connect Solutions as a Remote Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals to deliver exceptional support to our clients from the comfort of your home office. Enjoy competitive pay, flexible scheduling, and a supportive virtual team environment. No prior experience required – we'll provide all the tools and training you need to succeed.
What We Offer:
- Full paid training program (4 weeks)
- Remote work setup allowance
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions and update CRM systems accurately
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to type 35+ WPM with accuracy
- Customer service mindset with patience and empathy
- Basic computer proficiency (MS Office, browsers)
- Availability to work flexible shifts (including weekends)
- Must pass background check and drug screening