Job Description
Join our award-winning digital safety team as a Remote Chat Moderator in Richmond, VA! We're seeking detail-oriented communicators to protect our vibrant online communities while delivering exceptional user experiences. This direct-hire opportunity offers competitive pay, flexible remote work, and career growth in a rapidly expanding field.
As a key member of our Content Moderation Division, you'll be the guardian of digital interactions, ensuring compliance with community standards while fostering positive engagement. Your work directly impacts user trust and platform safety across our diverse portfolio of clients.
Responsibilities
- Monitor and moderate real-time chat conversations across multiple platforms (text/video/audio)
- Enforce community guidelines with professionalism and cultural sensitivity
- Identify and escalate safety concerns (harassment, spam, illegal content)
- Document interactions using moderation tools while maintaining accuracy
- Collaborate with cross-functional teams to improve moderation protocols
- Analyze trends and provide feedback on policy effectiveness
Qualifications
- 1+ years experience in customer service or content moderation
- Exceptional written communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Familiarity with moderation platforms (ModSquad, Conversify, etc.)
- Strong attention to detail and critical thinking abilities
- High school diploma or equivalent (college preferred)
- Must be based in Richmond, VA metro area