Job Description
Join our award-winning digital community team as a Remote Chat Moderator in Buffalo, NY! We're seeking detail-oriented professionals to maintain safe, engaging online environments while working from home. All necessary equipment—including ergonomic chairs, noise-canceling headsets, and dual monitors—will be provided to ensure your comfort and productivity. This flexible contract role offers competitive pay and the opportunity to shape digital conversations for global audiences.
Why Work With Us?
- Full home office equipment package (valued at $1,500)
- Flexible schedule with core hours (10 AM - 4 PM EST)
- Comprehensive training on moderation tools and policies
- Regular performance bonuses and recognition programs
- Opportunities for advancement to senior roles
Responsibilities
- Monitor live chat platforms (social media, forums, streaming) for policy violations
- Respond to user inquiries with brand-aligned messaging within 30 seconds
- Flag inappropriate content using moderation tools and escalate critical issues
- Document interactions and generate weekly moderation reports
- Participate in training sessions on emerging digital trends
- Collaborate with cross-functional teams to improve moderation protocols
Qualifications
- 1+ years of customer service or content moderation experience
- Exceptional written communication with 70+ WPM typing speed
- Proficiency in moderation tools (e.g., ModSquad, ModMediator)
- Ability to work independently with minimal supervision
- Strong understanding of digital safety protocols (COPPA, GDPR)
- High-speed internet connection (minimum 50 Mbps)
- Must reside in Buffalo, NY metropolitan area