Job Description
Are you a great communicator looking to start a rewarding career from the comfort of your home? Global Support Solutions is currently hiring Remote Chat Moderators in Tulsa, Oklahoma. We are looking for friendly, patient, and detail-oriented individuals to join our team.
As a Chat Moderator, you will be the voice of our brand, interacting with customers through text-based channels to provide exceptional support and ensure a safe community environment. No prior experience is necessary; we provide full training to get you started.
Why Join Us?
- Zero Experience Required: Perfect for beginners looking to break into the customer service industry.
- 100% Remote: Work from the comfort of your home in Tulsa or anywhere in the US.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $15.00 and $20.00 per hour.
Responsibilities
- Monitor live chat conversations to ensure they adhere to community guidelines and safety policies.
- Respond to customer inquiries promptly and professionally via text chat.
- Resolve customer issues and escalations efficiently while maintaining a positive tone.
- Identify trends in customer feedback and report them to the management team.
- Maintain accurate records of interactions and resolutions.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- Must be at least 18 years of age.
- High-speed internet connection and a reliable computer.
- Basic typing skills (30+ WPM) with high accuracy.
- Strong English grammar and writing skills.
- Ability to multitask and work independently in a remote setting.
- Desire to learn and grow within a customer-centric environment.