Job Description
Join our award-winning team as a fully remote Customer Experience Specialist! We provide all necessary equipment including laptop, headset, and ergonomic furniture – you just bring your expertise. Enjoy the flexibility of working from home while making a tangible impact in Columbus's thriving tech sector. Our competitive benefits package includes health insurance, 401k matching, and monthly stipends for home office upgrades.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email channels
- Resolve technical issues and troubleshoot software problems
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify and escalate complex issues to senior specialists
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years in customer service or technical support roles
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and communication abilities
- Ability to work independently in a remote environment
- Reliable high-speed internet connection at home
- Experience with remote work tools (Slack, Microsoft Teams)