Job Description
Join our award-winning customer service team and make a difference from home! Apex Solutions Group is immediately hiring dedicated Customer Service Representatives for our Jacksonville-based clients. Enjoy the flexibility of remote work while delivering exceptional support to valued customers. We provide comprehensive training, state-of-the-art equipment, and a supportive virtual team environment.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- Paid time off and holidays
- 401(k) with company match
- Home office equipment stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update account information accurately
- Document all customer interactions in CRM systems
- Meet quality and productivity metrics consistently
- Collaborate with team members to improve service
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM accurately
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Proficiency with Microsoft Office Suite
- Flexible availability including evenings/weekends