Job Description
Are you a dedicated professional looking for a stable career in a dynamic environment?
Georgia Tech Support Solutions is hiring remote Customer Service Representatives to join our growing home office team. We specialize in providing world-class technical support to clients nationwide, and we are looking for individuals who are eager to work from home without the hassle of purchasing expensive equipment.
Why Join Us?
We are committed to employee satisfaction and operational excellence. As a remote team member, you will receive all necessary hardware to perform your job effectively.
• Full Equipment Provided: We supply a high-performance laptop, ergonomic headset, monitor, and desk setup.
• Competitive Compensation: Earn between $18.00 and $25.00 per hour based on your skills and experience.
• Professional Development: Access to ongoing training and clear pathways for career advancement.
If you have a passion for helping others and possess a stable internet connection, we want to hear from you.
Georgia Tech Support Solutions is hiring remote Customer Service Representatives to join our growing home office team. We specialize in providing world-class technical support to clients nationwide, and we are looking for individuals who are eager to work from home without the hassle of purchasing expensive equipment.
Why Join Us?
We are committed to employee satisfaction and operational excellence. As a remote team member, you will receive all necessary hardware to perform your job effectively.
• Full Equipment Provided: We supply a high-performance laptop, ergonomic headset, monitor, and desk setup.
• Competitive Compensation: Earn between $18.00 and $25.00 per hour based on your skills and experience.
• Professional Development: Access to ongoing training and clear pathways for career advancement.
If you have a passion for helping others and possess a stable internet connection, we want to hear from you.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot technical issues and resolve customer complaints efficiently to ensure high satisfaction rates.
- Provide accurate product information and detailed training to new clients regarding our services.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM database.
- Escalate complex or unresolved issues to senior management or specialized technical teams.
- Adhere to company policies and quality assurance standards during every customer interaction.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- 1-2 years of experience in customer service or technical support is highly desirable.
- Must have a dedicated, quiet home workspace free from distractions.
- Reliable high-speed internet connection (minimum 25 Mbps) and a backup power source.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.