Job Description
Are you a night owl who thrives in a fast-paced, technical environment? Apex Digital Support is looking for a dedicated Remote Night Shift Technical Support Specialist to join our elite team based in Dallas, Texas.
We provide top-tier technical assistance to clients nationwide, and our night shift team plays a crucial role in maintaining our 24/7 service standards. If you have a passion for technology and a desire to help others solve complex problems, this is the opportunity for you.
Why You’ll Love Working With Us:
- Generous Compensation: Earn a competitive salary ranging from $20.00 to $25.00 per hour.
- Work-Life Balance: Enjoy the flexibility of working from home with a consistent night shift schedule.
- Professional Growth: Access to ongoing training and career advancement opportunities within the tech sector.
Responsibilities
- Provide high-quality technical troubleshooting and customer support during designated night hours.
- Diagnose and resolve hardware and software issues via phone, email, and remote desktop tools.
- Manage a high volume of incoming tickets while maintaining a 95%+ customer satisfaction rating.
- Document all customer interactions, technical resolutions, and system updates accurately in the CRM.
- Collaborate with the day-shift team to transfer unresolved issues and ensure seamless service continuity.
- Stay current with product updates, new features, and internal knowledge base changes.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must be legally authorized to work in the United States and reside in the Dallas, TX area.
- Strong computer proficiency with Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM – 6:00 AM EST).