Job Description
Are you looking for a career opportunity that offers the perfect work-life balance? Apex Support Systems is seeking highly motivated individuals to join our team as Night Shift Customer Support Specialists. Located in the heart of Fort Wayne, IN, we are a forward-thinking company dedicated to delivering premium technical support solutions to our clients around the clock.
This role offers the flexibility you need with a competitive night shift differential. You will be the voice and face of our brand, helping clients resolve technical hurdles with patience and expertise. If you thrive in a quiet environment and want to build a long-term career in tech support, we want to hear from you.
Responsibilities
- Provide exceptional technical assistance to clients via phone, email, and live chat during night hours.
- Diagnose and troubleshoot software, hardware, and network issues efficiently.
- Document all customer interactions, resolutions, and technical notes in our CRM system.
- Collaborate with day-shift teams to ensure continuity of service and accurate ticket closure.
- Stay updated on product knowledge and provide accurate information to clients.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is a strong plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be reliable and able to commit to a regular night shift schedule.
- Basic computer literacy and proficiency with Microsoft Office Suite.