Job Description
Are you looking for a career that offers flexibility, growth, and the ability to work from anywhere? Apex Digital Solutions is currently seeking a motivated Entry Level Remote Support Associate to join our expanding team in Los Angeles, CA.
As a fully remote company, we empower our employees to manage their work-life balance from the comfort of their homes. This is an excellent opportunity for recent graduates or those looking to start a career in customer service and technical support.
Why Join Us?
- 100% Fully Remote Work Environment
- Competitive Entry-Level Salary ($18.00 - $22.00/hr)
- Comprehensive Training Program
- Health and Dental Insurance Options
- Career Advancement Opportunities
Responsibilities
- Provide exceptional, empathetic customer service via email, chat, and phone.
- Resolve customer inquiries and troubleshoot technical issues efficiently.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the team to identify trends and improve service processes.
- Assist in the onboarding and training of new remote staff members.
- Adhere to company policies and remote work protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently with minimal supervision.
- Basic computer proficiency and typing speed of 40+ WPM.
- Flexibility to work varying shifts, including evenings and weekends.