Job Description
Welcome to Horizon Digital Solutions. We are currently seeking highly motivated individuals to join our remote team. If you are looking for flexible hours and the opportunity to work from the comfort of your home in Indianapolis, IN, we want to hear from you. This is an immediate hire position offering competitive pay and excellent benefits.
About the Role
As a Remote Customer Service Associate, you will be the face of our brand, providing exceptional support to our clients via chat, email, and phone. We pride ourselves on a collaborative environment and a culture that values work-life balance. Our team supports clients primarily in the Indiana and Ohio regions, ensuring seamless service across the Midwest.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism and efficiency.
- Resolve customer issues and complaints to ensure 100% satisfaction.
- Update customer records accurately in our CRM database.
- Process orders, returns, and exchanges as required.
- Collaborate with team leads to improve service protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.