Job Description
Are you an empathetic communicator looking for a stable, remote career? Join Apex Tech Solutions as a Remote Customer Service Representative. We provide the equipment, you provide the talent. Work from the comfort of your home in St. Petersburg, FL (or anywhere in the US).
We are seeking dedicated professionals to join our dynamic team. You will be the voice of our brand, ensuring our clients receive top-tier support. This is a fully remote position where we fully support your success with all necessary hardware.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve technical issues and product inquiries efficiently.
- Document all customer interactions and account details accurately in our CRM system.
- Collaborate with the technical support team to escalate complex issues.
- Adhere to quality assurance standards to maintain high customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or technical support (remote experience a plus).
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.