Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Fresno! We're urgently hiring dedicated professionals to deliver exceptional support to our valued clients. Enjoy the flexibility of working from home while making a real impact in our fast-paced, supportive environment. Competitive pay, comprehensive benefits, and career growth opportunities await.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores and resolution targets
- Proactively identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to stay updated on products/policies
Qualifications
- Minimum 1 year customer service experience in call center or remote environment
- Exceptional verbal/written communication skills in English
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Strong problem-solving abilities with patience under pressure
- Must reside in Fresno, CA area with reliable transportation for occasional on-site meetings
- Ability to work flexible shifts including evenings/weekends as needed
- Background check and drug screen required post-offer