Job Description
Join our award-winning customer service team and enjoy the flexibility of remote work with weekly paychecks! At Apex Support Solutions, we empower professionals to deliver exceptional experiences from home. As a key member of our Durham-based team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. We provide paid training, comprehensive benefits, and a supportive virtual environment designed for your success.
Why Choose Us?
- Weekly paychecks (no more waiting for monthly deposits!)
- Full remote work with flexible scheduling
- Career advancement opportunities
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Proactively identify upsell opportunities
- Maintain product knowledge through continuous training
- Support weekend/evening shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent written/verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection
- Quiet home office setup
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset