Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking empathetic and tech-savvy professionals to deliver exceptional remote support from anywhere in Missouri. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving our diverse client base.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities through solution-oriented interactions
- Adhere to SLA metrics and quality assurance standards
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote/online environment
- Proficient with Zendesk/Salesforce CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience preferred