Job Description
Join AustinCare Connect as a Remote Customer Service Specialist and launch your career in one of America's most vibrant tech hubs! We're offering comprehensive paid training to equip you with the skills needed to excel in customer support—all from the comfort of your home. As a valued team member, you'll resolve inquiries, build lasting client relationships, and contribute to our mission of delivering exceptional service. Enjoy Austin's thriving culture while earning competitive pay with growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Continuously refine product knowledge through training modules
- Support quality assurance initiatives and feedback programs
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency (Windows, browsers, MS Office)
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Customer service experience preferred but not required
- Must pass background check and drug screening