Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home office. Philly Connect Solutions is seeking passionate individuals to represent our Philadelphia-based clients with professionalism and empathy. Enjoy flexible hours, comprehensive training, and a supportive virtual environment while making a real impact in your community.
We offer competitive compensation, health benefits, and career growth opportunities for top performers. Perfect for those seeking work-life balance without sacrificing professional development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and refunds using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer service database
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify process improvements to enhance customer experience
- Participate in weekly team training and coaching sessions
Qualifications
- 1+ years customer service experience in remote/hybrid setting
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Philadelphia PA residency required for local client alignment