Job Description
Join our award-winning team as a Remote Customer Service Specialist in Durham, NC! We're seeking empathetic professionals to deliver exceptional support experiences while enjoying the freedom of flexible scheduling. Work from anywhere in the US while making a real impact on customer satisfaction.
Why Choose Us?
- 100% remote work with flexible hours (early morning, evening, or weekend shifts)
- Comprehensive paid training and ongoing career development
- Competitive hourly rates plus performance incentives
- Health benefits, 401(k), and paid time off for part-time roles
- Collaborative virtual team environment with monthly team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Document interactions and maintain accurate customer records
- Proactively identify opportunities to improve customer experience
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training and feedback sessions
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- High-speed internet and quiet home office environment
- Flexible availability including evenings/weekends (20-30 hrs/week)
- Ability to multitask and manage competing priorities
- Strong problem-solving and attention to detail
- Experience with ticketing systems (Zendesk/Jira) a plus