Job Description
Start Tomorrow! Join our award-winning customer service team in Mesa, AZ – fully remote!
ConnectCare Solutions is seeking empathetic and motivated individuals to join our remote customer support team. No commute, flexible schedule, and comprehensive training provided. Help us deliver exceptional experiences while advancing your career in a supportive, growth-oriented environment.
What We Offer:
- Immediate start date
- Competitive hourly pay ($18-$24)
- Full benefits package (health, dental, vision)
- Paid time off and holidays
- Home office equipment stipend
- Ongoing career development
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT)
- Identify and escalate product/service trends
- Complete product certification training
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work flexible shifts (including weekends)
- Pass background check/drug screen