Job Description
Join our award-winning remote customer service team and transform how businesses connect with their customers. As a Customer Service Representative at Global Support Solutions, you'll deliver exceptional experiences from the comfort of your home office while supporting Fortune 500 clients. We provide comprehensive training, cutting-edge technology, and a supportive virtual environment where your growth matters.
Our Albuquerque-based remote role offers competitive pay, flexible scheduling, and comprehensive benefits including health insurance and paid time off. If you're passionate about problem-solving and thrive in a dynamic digital workspace, this is your opportunity to build a meaningful career without leaving home.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics for first-contact resolution and customer satisfaction
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives for customer workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear phone and written abilities
- Self-discipline to maintain productivity in a home office environment
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends