Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home office. As a Remote Customer Service Representative at Apex Support Solutions, you'll be the voice of our Raleigh-based clients, resolving inquiries with professionalism and empathy. We provide comprehensive training, cutting-edge technology, and a supportive virtual environment where your growth matters.
This full-time remote position offers competitive compensation, health benefits, and flexible scheduling to accommodate your lifestyle. Help us maintain our 98% customer satisfaction rate while advancing your career in customer experience.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with average response time under 90 seconds
- Resolve product issues, order discrepancies, and billing concerns using CRM systems
- Document all interactions in Salesforce with 100% accuracy and detail
- Collaborate with technical teams to troubleshoot complex product issues
- Meet monthly performance metrics including CSAT scores and first-contact resolution rates
- Proactively identify opportunities to enhance customer experience
Qualifications
- Minimum 1 year of customer service experience in a remote or virtual environment
- High school diploma or equivalent; college degree preferred
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral American accent
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently while collaborating effectively in a virtual team
- Must reside in Raleigh, NC metropolitan area for timezone alignment