Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home office. Apex Solutions Inc. is seeking empathetic and tech-savvy professionals to support our Chicago-based clients. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment while making a real impact in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and technical support tickets
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with specialized teams for complex issue escalation
- Participate in monthly product training and team workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote setting
- Proficient with Microsoft Office and CRM platforms
- Strong typing skills (40+ WPM) and clear communication
- Quiet, dedicated home office with reliable internet
- Ability to work independently while maintaining team alignment
- Availability to work rotating weekends/holidays as needed