Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home office. We're seeking empathetic professionals to support our diverse client base in Baltimore and beyond. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact. If you thrive in dynamic environments and possess excellent communication skills, this opportunity is tailored for you.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Proactively identify upsell opportunities to enhance customer satisfaction
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible hours including weekends