Job Description
Join our award-winning customer service team and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to become brand ambassadors for Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and a supportive virtual work environment. If you thrive in fast-paced settings and have a knack for problem-solving, this is your opportunity to build a rewarding remote career in Atlanta's thriving service industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using proprietary CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex issues
- Meet daily KPIs for average handle time and first-contact resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Typing speed of 40+ WPM with 98% accuracy
- Proficient in CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends