Job Description
Join Omaha Connect Solutions as a Remote Customer Service Representative and become the heart of our client's success story. We're seeking empathetic professionals to deliver exceptional support from the comfort of your Omaha-area home. Enjoy a competitive salary, comprehensive benefits package, and flexible scheduling while making a tangible impact in our community. If you're passionate about problem-solving and thrive in virtual environments, this is your opportunity to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Document interactions in ticketing system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for response time and resolution efficiency
- Identify process improvement opportunities and implement solutions
Qualifications
- 2+ years customer service experience in remote/hybrid environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet (minimum 50 Mbps) and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Nebraska residency required for tax purposes
- Pass background check and drug screening