Job Description
Join our award-winning team as a Remote Customer Service Representative in Long Beach, CA! Coastal Connect Solutions is urgently hiring empathetic professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment while making a real difference in our customers' lives. Immediate start available!
Why Work With Us?
- Flexible remote work setup
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using our knowledge base and CRM tools
- Process orders, returns, and exchanges accurately
- Document all customer interactions in Salesforce CRM
- Collaborate with technical teams to resolve complex issues
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in daily team huddles and training sessions
Qualifications
- 1+ years of customer service experience
- High-speed internet and quiet home office setup
- Strong communication and problem-solving skills
- Proficiency with CRM systems (Salesforce preferred)
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Passion for helping others and representing our brand
- Valid California work authorization