Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become an essential part of our award-winning support team. Enjoy the flexibility of working from home while delivering exceptional service to our Sacramento-based clients. We provide all necessary equipment and comprehensive training to ensure your success. This role offers career growth opportunities, competitive benefits, and a supportive virtual environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Quiet home office with reliable internet
- Type 35+ WPM with strong communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset