Job Description
Join Minneapolis Connect Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while serving our diverse client base across the Twin Cities metro area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in monthly product training and process updates
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated workspace free from distractions
- Ability to work independently with minimal supervision
- Flexibility to cover evening/weekend shifts as needed