Job Description
Join our award-winning customer service team and deliver exceptional support from the comfort of your home! Delta Support Solutions is seeking passionate Remote Customer Service Representatives to become the voice of our clients in New Orleans. As a valued team member, you'll handle inquiries, resolve issues, and build lasting relationships with customers across the country. We provide all necessary equipment and comprehensive training to set you up for success.
Why Work With Us?
• Competitive hourly pay with performance bonuses
• Comprehensive health, dental, and vision benefits
• Generous PTO and paid holidays
• Professional development opportunities
• Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve processes
- Upsell products/services when appropriate
- Stay updated on product knowledge and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with computers and CRM software (e.g., Salesforce)
- Quiet, dedicated home workspace with reliable internet
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends as needed