Job Description
Join Our Award-Winning Team Today! ClientFirst Solutions is urgently seeking passionate Remote Customer Service Representatives to deliver exceptional experiences for our Cincinnati-based clients. Enjoy the flexibility of remote work while making a tangible impact in a supportive, growth-oriented environment. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for advancement.
Why Work With Us?
- 100% remote work from anywhere in the US
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Recognition programs for top performers
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and promote company services
- Meet and exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong typing speed (40+ WPM) and multitasking ability
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends