Job Description
Join Sacramento's premier customer service team and revolutionize remote work! We're seeking passionate individuals to deliver exceptional support experiences from home. Enjoy competitive pay, flexible scheduling, and a supportive virtual environment while making a real impact on customers' lives.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficient with Windows OS and multitasking tools
- Exceptional verbal/written communication skills
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work PST hours (8 AM - 5 PM)
- Basic knowledge of Salesforce or similar CRM platforms