Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our Sacramento-based clients from the comfort of your home. Enjoy flexible scheduling, competitive pay, and comprehensive benefits while making a tangible impact in our community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with internal teams to resolve complex issues
- Meet and exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- 1+ years of customer service experience preferred
- High school diploma or equivalent required
- Strong typing skills (40+ WPM) and computer proficiency
- Reliable high-speed internet and quiet home office space
- Excellent communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Must pass background check and drug screening