Job Description
Join ConnectSolutions Inc. as a Remote Customer Service Representative and become part of our award-winning team! We're immediately hiring dedicated professionals in Tulsa to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. If you're passionate about helping others and thrive in a virtual environment, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing product training sessions
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote setting
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Stable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy