Job Description
Join our award-winning team as a Remote Customer Service Representative in Durham, NC! We provide all necessary equipment including laptop, headset, and ergonomic accessories, so you can start your career from day one. Enjoy a competitive salary, comprehensive benefits package, and flexible schedule while delivering exceptional service to our global client base.
This fully remote role offers the perfect blend of work-life balance and professional growth. Our training program ensures you're equipped with the tools and knowledge to succeed, while our supportive culture values innovation and employee development. If you're passionate about helping others and thrive in a virtual environment, this is your opportunity to join a leader in customer experience solutions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, process orders, and troubleshoot product concerns efficiently
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Continuously update product knowledge to provide accurate information
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or virtual environment
- Exceptional communication skills with clear, articulate verbal and written abilities
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills and ability to multitask effectively
- Reliable high-speed internet connection and dedicated workspace
- Ability to work flexible hours including evenings/weekends as needed
- Previous experience with equipment-provided remote roles highly valued