Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Baton Rouge! We're seeking a passionate problem-solver to deliver exceptional support experiences for our diverse client base. Enjoy the flexibility of remote work while making a tangible impact on customer satisfaction. You'll receive comprehensive training, competitive benefits, and career advancement opportunities in a supportive virtual environment.
What We Offer:
- 100% remote work arrangement
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Ongoing professional development
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent required
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Self-motivated with reliable home office setup
- Ability to work flexible hours including evenings/weekends
- Passion for delivering exceptional customer experiences