Job Description
Join our award-winning team as a Remote Customer Service Representative in Richmond, VA! We provide all necessary equipment including laptop, headset, and software – just bring your expertise and enthusiasm. Enjoy a fully remote position with flexible scheduling, comprehensive benefits, and career growth opportunities. As a key member of our support team, you'll deliver exceptional service to our diverse client base while working from the comfort of your home.
What We Offer:
- Company-provided laptop and professional headset
- Remote work flexibility with core hours (9 AM - 5 PM EST)
- Competitive salary plus performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using provided knowledge base
- Document interactions accurately in CRM system
- Meet monthly performance metrics for resolution time and customer satisfaction
- Collaborate with technical team to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficient in Microsoft Office and CRM systems
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Previous remote work experience a plus