Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're urgently hiring dedicated professionals in Fort Wayne, IN to deliver exceptional support experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on our clients' satisfaction.
Why Global Support Solutions?
- Industry-leading training and career advancement opportunities
- 100% remote work environment with cutting-edge technology
- Health, dental, and vision insurance options
- 401(k) with company matching
- Paid time off and holidays
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service concerns efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer problems
- Meet or exceed performance metrics for response time and resolution rate
- Continuously update product knowledge through ongoing training modules
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in remote or hybrid environments
- Exceptional communication skills with clear, professional articulation
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently while collaborating effectively in virtual teams
- Flexibility to work evenings and weekends based on client needs