Job Description
Join PhillyConnect Solutions and become part of our award-winning customer service team! We're seeking passionate individuals to deliver exceptional remote support from the comfort of your home in Philadelphia. Enjoy competitive pay, flexible scheduling, and comprehensive training. Start your rewarding career tomorrow – no experience necessary!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with internal teams to resolve complex issues
- Document interactions in CRM systems with meticulous attention to detail
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Continuously improve product knowledge to provide accurate information
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant internship
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency required for local market expertise