Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home! At Apex Solutions Group, we empower professionals to thrive in flexible environments while making a tangible impact. This full-time remote position offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic organization. If you're passionate about problem-solving and customer satisfaction, apply today to become part of our Tulsa-based customer excellence hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR) through continuous improvement
- Proactively identify upsell opportunities for existing clients
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills and active listening abilities
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently while collaborating in virtual teams
- Strong problem-solving skills with attention to detail
- Flexible availability including evening/weekend shifts