Job Description
Join our award-winning customer service team and become a vital part of Baltimore's thriving remote workforce! We're seeking passionate individuals to deliver exceptional support from home while contributing to Maryland's vibrant business community. Enjoy competitive compensation, flexible scheduling, and comprehensive training—all while making a tangible impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT scores and resolution times
- Continuously update product knowledge through training modules
- Identify process improvement opportunities
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent; degree preferred
- Strong verbal/written communication skills
- Proficiency with remote work tools (Zoom, Slack, CRM)
- Reliable high-speed internet and dedicated workspace
- Ability to work independently while collaborating in a virtual team
- Flexibility to work evenings/weekends as needed