Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and revolutionize how we support our clients from the comfort of your home office. We're seeking empathetic professionals to deliver exceptional service while enjoying zero commute time, flexible scheduling, and comprehensive benefits. Our Wichita-based team provides cutting-edge tools and ongoing training to ensure your success in this vital role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions accurately in our ticketing system
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through weekly training modules
- Meet/exceed monthly KPIs for first contact resolution
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- High school diploma or equivalent (college preferred)
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Strong problem-solving and conflict resolution skills
- Available to work evenings/weekends as needed