Job Description
Join Tulsa's fastest-growing customer service team! We're immediately hiring dedicated Remote Customer Service Specialists to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving diverse clients across the nation. No commute, no office politics – just meaningful work with a supportive culture.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Equipment stipend for home office setup
- 401(k) with company match
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex cases
- Identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce/Zendesk)
- Reliable high-speed internet and quiet workspace
- Type 35+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset