Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Albuquerque! We're urgently hiring motivated professionals to deliver exceptional support from home. Enjoy flexible hours, comprehensive benefits, and a collaborative virtual environment. Immediate start available!
What We Offer:
• Competitive hourly pay + performance bonuses
• Full medical/dental/vision benefits
• Equipment stipend for home office setup
• Paid training & career advancement paths
• 100% remote work with no commute
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with tech teams for complex escalations
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office & CRM platforms
- Quiet, dedicated home workspace with reliable internet
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends