Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home office. We're seeking empathetic professionals to serve our diverse client base while enjoying flexible schedules and comprehensive benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced virtual environment
- Passion for problem-solving and customer advocacy