Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home office in Columbus! At Apex Support Solutions, we empower talented professionals to thrive in flexible remote roles while supporting Fortune 500 clients. Enjoy competitive benefits, career growth opportunities, and a supportive virtual culture focused on your success.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Paid time off + 10 company holidays
- Home office equipment stipend
- Ongoing professional development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate unresolved cases
- Maintain customer satisfaction metrics (CSAT, FCR) above 95%
- Participate in weekly virtual training sessions and team huddles
- Identify process improvement opportunities through feedback
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving abilities with technical aptitude
- Excellent written/verbal communication skills
- High-speed internet connection and quiet home office space
- Ability to work independently while maintaining team alignment
- Valid Ohio driver's license (for occasional on-site team events)
- Flexible availability including evenings/weekends as needed