Job Description
Join Sacramento Support Solutions as a Remote Customer Service Representative! We're urgently hiring empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while serving our valued clients. Be part of a dynamic team dedicated to customer excellence!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- High-speed home internet connection
- Quiet, professional home office environment
- Proficient in Microsoft Office and CRM tools
- Exceptional communication & problem-solving skills
- Ability to work independently and manage time
- Flexibility to work evenings/weekends as needed