Job Description
Join Phoenix Connect Solutions as a Remote Customer Service Representative and become an essential part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on our clients' experiences.
Why Choose Us?
- Industry-leading training and career advancement opportunities
- 100% remote work environment with provided equipment
- Health, dental, and vision insurance options
- Generous PTO and paid holidays
- Performance-based bonuses and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed knowledge of products and services
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Exceptional communication and problem-solving skills
- Strong typing ability (40+ WPM) and computer proficiency
- Quiet, dedicated home office space with reliable internet
- Ability to work independently and manage time effectively
- Experience with CRM software (Salesforce preferred)
- Must pass background check and credit verification