Job Description
Join Atlanta Solutions Group as a Remote Customer Service Specialist and become a vital part of our award-winning support team. We're seeking empathetic professionals to deliver exceptional service from the comfort of their Atlanta homes. Enjoy a competitive benefits package including health insurance, paid time off, and professional development opportunities. Our collaborative culture values work-life balance and career growth. What you'll love: Flexible remote work environment, modern equipment provided, and the chance to represent a leading Atlanta-based company. Requirements: High-speed internet, quiet home office, and reliable tech setup. Apply today to join our dynamic team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities and contribute to revenue goals
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 2 years customer service experience in B2B or B2C environments
- Proven ability to de-escalate sensitive situations and maintain composure
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities with analytical thinking
- Self-motivated with demonstrated remote work discipline
- High school diploma or equivalent; college degree preferred
- Authorized to work in the United States without sponsorship